Support
How can we help?
Email service@certlighthouse.com and a person will reply. The app hasn't launched yet, so the answers below describe how it will work.
Ways to reach us
A problem with a question
Use Report an issue on the question in the app. It sends us the question and the version you saw, and we aim to respond within 72 hours. Changed answer keys are listed on the corrections log.
Anything else
Email service@certlighthouse.com with your device and app version if it's about the app. Accessibility barriers get priority.
Please don't send us exam questions
We can't accept descriptions of questions you saw on a CompTIA exam, and we delete any message that includes them without reading further. Sharing live exam content breaks CompTIA's candidate agreement and could put your certification at risk. If a CertLighthouse question seems wrong, report it with the in-app button instead.
Common questions
- How do I delete my account?
- In the app, go to Settings, then Account, then Delete account. Deletion starts right away and removes your account, progress, sets, mock history, diagnostic results, and settings. Backups age out within 35 days. A web page for deleting an account without the app will be available at launch.
- How do I restore a purchase on a new device or account?
- Purchases belong to your Apple or Google account. Use Restore purchases in the app's settings and they come back, even if you create a new CertLighthouse account.
- Does the app work offline?
- Yes. Questions, explanations, and flashcards you've downloaded work with no connection, and your progress syncs when you're back online. Source links need a connection to open.
- Where is my data stored?
- Your account and progress are stored with Amazon Web Services in the United States. The privacy policy lists what we collect and why.
More detail is in the privacy policy and the accessibility statement.